Contact Us

Privacy Policy

HomePrivacy Policy

Privacy Policy

MotivateMe Inclusive Care (MMIC) is committed to protecting your privacy and ensuring the security of your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the way we collect, use, store, and disclose personal information.

1. What Personal Information We Collect

We may collect personal information such as:

  • Your name, address, contact details, and date of birth

  • Information about your disability, health, and support needs

  • NDIS plan details and goals

  • Emergency contact details and next of kin

  • Records of our communications and services provided

2. How We Collect Your Information

We collect information directly from you wherever possible. This may be through forms, phone calls, emails, or in-person meetings. In some cases, we may collect information from third parties such as health professionals, family members, or support coordinators, but only with your consent (unless otherwise required by law).

3. How We Use Your Information

We use your personal information to:

  • Provide you with NDIS and support services

  • Understand your goals and tailor services to your needs

  • Communicate with you, your family, or your nominated representatives

  • Meet legal, regulatory, and funding requirements

  • Improve our services and maintain accurate records

4. Disclosure of Your Information

We will not share your personal information without your consent, unless required or authorised by law. With your permission, we may share information with:

  • The National Disability Insurance Agency (NDIA)

  • Health and allied professionals

  • Your nominated family, carers, or guardians

  • Other service providers directly involved in your care

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information may be stored electronically or in paper records, and access is restricted to authorised staff only.

6. Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate, incomplete, or outdated. To do so, please contact us (details below).

7. Website & Online Privacy

When you visit mmic.com.au, we may collect non-identifiable information such as browser type, pages visited, and time spent on the site to improve our services. We may also use cookies for site functionality. No personal information is collected unless you submit it through our contact forms.

8. Complaints

If you have concerns about how your personal information has been handled, please contact us. We will respond promptly and work with you to resolve the issue. If you are not satisfied, you may also contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

If you would like more information about our privacy practices, to access your records, or to make a complaint, please contact:

MotivateMe Inclusive Care (MMIC)
Email: contactus@mmic.com.au
Phone: 0499 076 525
Website: mmic.com.au